Refund policy
Returns
Due to the industrial nature of ventilation equipment and industrial fans, returns are evaluated on a case-by-case basis.
Many products are shipped directly from manufacturers, and return policies may vary depending on the supplier.
Return Eligibility
Returns may be accepted if:
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The item is unused and uninstalled
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The product remains in original packaging
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The return request is made within 14 days of delivery
Custom-built, special-order, or made-to-order ventilation equipment may not be eligible for return.
Return Authorization
Before returning any item, customers must obtain a Return Merchandise Authorization (RMA) from our support team.
Unauthorized returns may be refused.
Restocking Fees
Approved returns may be subject to:
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15% – 30% restocking fees
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Return shipping costs
These fees are determined by the manufacturer or supplier.
Damaged or Defective Products
If your product arrives damaged or defective:
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Inspect the shipment immediately upon delivery
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Note any damage on the freight receipt
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Contact our support team within 48 hours
We will work with the manufacturer to resolve the issue quickly.
Refund Processing
Refunds will be processed after the returned item has been inspected and approved.
Please allow 5–10 business days for the refund to appear in your account.
Contact Us
Please contact Aeros Fans using the details below. Our support team will respond as quickly as possible during business hours.
Mon–Fri: 8AM–5PM CST